Resume

Resume

Summary

Accomplished Senior Systems Business Analyst with requirements gathering, analysis, and team collaboration expertise. Proven success in managing product backlogs, defining detailed feasible user stories, and leading testing phases to ensure high-quality deployments. Proficient in JIRA, Confluence, Power BI, and various programming languages. Experienced in working within agile with multi-disciplinary teams across numerous fields to implement effective solutions. Skilled in improving operational efficiency and user satisfaction. Certified in Business Analysis, Salesforce Administration, and UX design. I have also written and edited a 100K fantasy novel. 

Skills

JIRA                   

Confluence          

Microsoft Suite        

Kanban 

Visio                                       

Figma 

WordPress /Elementor

UX prototyping

Qualitative/Quantitative research 

User Questionnaire 

Requirements Gathering

User Story

Java Programming, HTML

CSS, SQL, ETL, Data Analytics    

Power BI                                             

 

Experience
CAPGEMINI PMO United Kingdom APR 2021 – Jan 2022
Client: HMRC - United Kingdom Government Agency
  • Led meetings with Technical Project Leads and Managers to track spending and time allocation, resulting in an improvement in resource utilization and project efficiency
  • Delivered comprehensive progress, milestone, and deliverable reports to stakeholders bi-monthly, enhancing project transparency and reducing project delays
  • Set up project codes and conducted monthly reviews of staff to improve financial tracking
  • Adhered to budget compliance guidelines by creating project spending reports that became critical to the monitoring of expenses
  • Developed and maintained capacity planning reports for 15 projects, optimizing resource allocation and contributing to an increase in on-time project delivery rates
Driver and Vehicle Licensing Authority
  • Successfully gathered and analyzed business requirements, leading to the design and development of specialized software solutions that improved business processes.
  • Created fully functional design prototypes to drive requirement elicitation and analysis, resulting in a reduction in project kick-off times
  • Led over 30 workshops, interviews, and meetings to extract requirements from clients, ensuring seamless communication with developers 
  • Wrote detailed user stories and acceptance criteria on JIRA following agile methodology, increasing sprint efficiency
  • Developed comprehensive business process maps using Microsoft Visio, improving process clarity and stakeholder understanding 
  • Leveraged confluence to create a directory of processes, manuals, user guides, milestones, deliverables, performance metrics, configurations, and project lifecycles, enhancing documentation accessibility
  • Utilized agile methodology and scrum framework throughout the product life cycle, enhancing team collaboration and project delivery speed
  • In charge of product backlog on Jira to bring different features into scrum
  • Working closely with team of 15 developers to make sure new features were in line with user stories

 

Led a workshop with business stakeholders for the project of providing government grants to electric vehicle owners to set up charging stations in their home. In charge of the product backlog, schedule and acting as project manager.

  • Developed comprehensive work/process flow diagrams of how the users would apply for grant
  • Designed the looks/ information and workflow of the service 
  •  
Client: Michael Page - Fortune 500 Hiring Firm
  • Led bimonthly meetings with stakeholders to review and sign off on completed features or identify necessary changes
  • Collaborated with senior clients to prioritize the product backlog, successfully implementing high-priority features within set timelines
  • Developed complex queries to dive deep into process issues, resolving critical bottlenecks and reducing system downtime 
  • Established and managed key performance indicators (KPIs) to measure, control, and benchmark reporting processes, improving operational performance
  • Worked closely with Java/Apex developers to translate user needs into technical requirements on the Salesforce platform to boost user satisfaction
  • Wrote detailed product specifications, process flows, and configuration documents, improving documentation clarity and accessibility 
  • Performed user tests to support deployment, ensuring a low defect rate in the final release

 

Client: Aggreko
  • Performed user testing, unit testing, and smoke testing alongside deployment, reducing post-deployment defects 
  • Actively participated in weekly sprints and monthly retrospectives, achieving a 95% completion rate for weekly objectives
  • Successfully implemented Field Service Lightning to manage clients’ field support staff, improving operational efficiency
  • Created and enhanced various features, adding fields and workflows, increasing functionality
  • Developed comprehensive documents detailing configuration, changes, and overall hierarchy of processes, improving process transparency 
  • Led change control processes, handling change requests and implementations with the team, which resulted in a 15% reduction in project turnaround time
Education
Careerfoundry Product Design & UX Design Aug 2024 - May 2025
Product Design

I worked with a Senior UX Designer on an ongoing basis getting feedback on my projects. It was an extensive bootcamp delving into research methodologies, prototyping on Figma and usability testing.
I worked on the Pisces Project connecting writers to editors. I researched within the literary space, professional services and writing communities to design a user friendly application.

I also worked on the Scorpio Project designed to help young professionals develop new mindfulness habits through the use of an AI chatbot.

Bachelor of Computer Science
  • Thesis Project :
    I designed and developed a user friendly website for women in Computer Science from scratch (PHP, sql, HTML, CSS).
    This project looked at initiatives that supported women in other CS departments, from universities that had increased women in their department. Interviews and usability testing from women in the computer science department at Heriot Watt were used to rectify appropriate features for the website.

    Other key subjects included Data Structures, Aritifical Intelligence, Databases, numerous programming languages like JAVA, C++, Web Development (PHP, Javascript).
  • Developed an AI program capable of performing search functions within a game environment
Certifications

Salesforce    DEC 2019

Cert: Salesforce Certified Administrator

British Computer Society  DEC 2021

Cert: Requirements Engineering 

British Computer Society JUN 2020

Cert: Business Analyst