Resume

Resume

Summary

UX/Product Designer with a background in computer science and business analysis. Skilled at turning user needs into intuitive, user friendly, accessible and technically feasible solutions. Worked directly with developers to translate complex business needs into clear, buildable features, while bridging communication across design, engineering, and stakeholders to keep projects aligned and moving forward.

Skills
  • Jira 
  • Confluence
  • Microsoft Suite 
  • Kanban 
  • Visio
  • Figma
  • WordPress /Elementor
  • UX prototyping
  • Qualitative/Quantitative research 
  • User Research
  • Java Programming, HTML
  • CSS, SQL, ETL, Data Analytics    
  • Acceptance Testing
  • Requirements Gathering
  • User Story
Experience
Independent Author Freelancer Feb 2022 - Present
  • Written a full-length fantasy novel (currently in query process) and managed the project from concept to final draft, including research, editing, and revisions.
  • Published essays and creative pieces, building an engaged readership while strengthening storytelling, attention to detail, and clear, compelling communication.
  • Developed skills in narrative structure, empathy, and control over tone of voice, demonstrating independent project management and creativity.
Client: HMRC - United Kingdom Government Agency
  • Led meetings with technical leads and managers to track spending and resources, improving project efficiency and on-time delivery.
  • Developed and maintained project codes, capacity planning, and financial reports, enhancing transparency and compliance.
Driver and Vehicle Licensing Authority
  • Gathered and analyzed business requirements, led 30+ workshops and interviews, and wrote detailed user stories/acceptance criteria in JIRA to improve software usability and Agile delivery.
  • Managed the product backlog, ensuring new features aligned with user needs and enhanced overall user experience.
  • Designed comprehensive process and workflow maps using Visio, and developed documentation in Confluence to improve clarity, stakeholder understanding, and team collaboration.
  • Collaborated closely with a team of 15 developers to translate requirements into functional solutions, prototyping and iterating to optimize usability and efficiency.
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Client: Michael Page - Fortune 500 Hiring Firm
  • Led stakeholder meetings, prioritized product backlog, and translated user needs into technical specifications on Salesforce, boosting user satisfaction.
  • Developed KPIs, conducted user testing, and documented process flows to reduce system downtime and improve operational performance.
Client: Aggreko
  • Conducted user, unit, and smoke testing and participated in sprints/retrospectives, improving deployment quality for weekly objectives.
  • Implemented Field Service Lightning and enhanced workflows/features, increasing operational efficiency and reducing project turnaround time.
Education
Careerfoundry Product Design & UX Design Aug 2024 - May 2025
Product Design

Worked with Senior UX Designer on an ongoing basis getting feedback on projects. An extensive bootcamp delving into research methodologies, prototyping on Figma and usability testing.

Pisces App         Sep 2024- April 2025

Product Design Student 

  • Researched literary spaces, professional services, and writing communities to design core functions and a user-friendly interface connecting writers and editors.
  • Conducted user interviews and usability testing, refining prototypes based on feedback to improve engagement and satisfaction.

Virgo App         May 2025- July 2025

Product Design Student 

  • Designed a home-search app with an AI chatbot by analyzing market products and improving functionality for ease of use.
  • Collaborated with a senior designer to iterate Figma designs, enhancing user experience and interface clarity.

Scorpio App         July 20225 -August 2024

Product Design Student

  • Designed the Scorpio App to help young professionals to develop new mindfulness habits through the use of an AI chatbot, using competitive analysis to inform unique features
  • Conducted iterative usability testing and Figma design iterations to create an intuitive, user-friendly application.
Bachelor of Computer Science

Thesis Project 

  • I designed and developed a user friendly website for women in Computer Science from scratch (PHP, sql, HTML, CSS).
    This project looked at initiatives that supported women in other CS departments, from universities that had increased women in their department. Interviews and usability testing from women in the computer science department at Heriot Watt were used to rectify appropriate features for the website.
  • Other key subjects included Data Structures, Aritifical Intelligence, Databases, numerous programming languages like JAVA, C++, Web Development (PHP, Javascript).

  • Developed an AI program capable of performing search functions within a game environment

Certifications

Salesforce    DEC 2019

Cert: Salesforce Certified Administrator

British Computer Society  DEC 2021

Cert: Requirements Engineering 

British Computer Society JUN 2020

Cert: Business Analyst

Resume Link